Refund policy
At Pind De Pantry, we take great care in preparing and packaging our frozen products to ensure they arrive in perfect condition. Due to the perishable and frozen nature of our products, all sales are final and we do not accept returns.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, with a broken or compromised seal, or if you received the wrong item, please contact us within 48 hours of delivery at pinddepantry@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your claim and, at our discretion, offer a replacement or full refund for affected items.
Carrier Delays
Pind De Pantry is not responsible for product quality issues resulting from carrier delays, failed delivery attempts, or improper storage after delivery.
Thawed or Refrozen Products
We cannot accept claims for products that have been thawed, refrozen, or stored improperly after delivery.
Contact Us
For any concerns, reach us at: 📧 pinddepantry@gmail.com 🌐 pinddepantry.ca